Channel users can return partial or complete stock value to the operators, if the transfer rules permit. The channel categories that can return stock value are determined based on the associations defined in the transfer rules.
Note: Thresholds are not applicable in case of return transactions.
To return stock value:
Operator to channel > Return
The Channel user return screen is displayed.
Click Submit.
Click here to view field descriptions.
The Channel to operator return screen is displayed.
In Quantity, enter the quantity of the product to be returned.
Click Submit.
Click here to view field descriptions.
A confirmation screen is displayed.
Click Confirm.
Click here to view field descriptions.
Note: A unique transaction number is assigned to the return transaction.