Approve Batch C2C Withdrawal Requests

You can approve requests for C2C withdrawals in a batch. You can also approve or reject individual transactions and view the details of C2C transfer batches.

After approval, the withdrawn value is credited to the sender channel user's account.

To initiate an approval request for C2C withdrawals:

     Channel to channel > Approve C2C batch withdraw

The Batch C2C withdrawal approval screen is displayed.

1. Select the withdrawal batch to be approved.

2. Click Submit.

The Batch C2C withdrawal approval screen is displayed.

3. Click Batch approve or Batch reject as required.

A screen prompting for language and remarks is displayed.

4. In Language1, enter the primary language for the notification messages to be sent to the channel users.

5. In Language2, enter the secondary language for the notification messages to be sent to the channel users.

6. Click Approve.

A confirmation message is displayed.

7. Click OK to confirm.

To process individual transactions in a batch:

1. Click Click here to download file to download the Excel file containing the details of individual transactions.

2. In the Required Action field of the downloaded file, enter the action to be performed on the individual transactions.

Note: The following actions can be performed on a record:
   - Y: Approve
   - N: Reject
   - D: Discard
   - Blank

3. Save the updated file.

Note: No action is taken if the Required action field is blank.

4. Click Browse to search for and select the updated file to be uploaded to the server.

5. Click Process file.

The Batch C2C withdrawal approval screen is displayed.

6. In Language1, enter the primary language for the notification messages to be sent to the channel users.

7. In Language2, enter the secondary language for the notification messages to be sent to the channel users.

8. Click Process file.

 Note: The records in the file are processed as per the action specified in the Required Action field.