Initiate C2C Withdrawals in a Batch

You can withdraw partial or complete stock value from the child channel users. Transfer rules determine whether you can initiate batch withdrawal requests.

You can initiate a batch withdrawal using any of the following ways:

• Option 1: Download the file that contains the channel user list:

1. Download the file containing the mobile numbers and other details of the channel users.

2. Enter the quantity of the talktime to be withdrawn.

3. Upload the updated file to the server for approval.

Or

• Option 2: Download the file template:

1. Download the file template in which details of the channel users are to be entered.

2. Enter details of the channel users including the mobile number and quantity of the stock to be withdrawn.

3. Upload the updated file template to the server for approval.

To initiate a C2C withdrawal request:

     Channel to channel > Initiate C2C Batch Withdraw

The Initiate C2C batch withdraw screen is displayed.

1. From the Category drop-down list, select the category of channel user from whom the transfer is to be withdrawn.

2. To initiate C2C withdrawals in a batch by downloading the file that contains channel user details:

1. Click Click here to download user list to download an Excel file, which contains the details of the channel users based on the specified geographical domain, channel domain, and user category.

2. Enter the quantity of talktime to be withdrawn from each channel user. Click here to view details of the Excel file.

Or

To initiate C2C withdrawals in a batch by downloading the file template:

1. Click Click here to download file template to download the Excel file template.

2. Enter the details of channel users and the quantity of stock to be withdrawn. Click here to view details of the Excel file.

3. In Batch name, enter the name of the batch.

4. Click Browse to search for and select the updated file to be uploaded to the server.

5. Click Submit.

Click here to view field descriptions.

The Upload batch C2C withdraw file screen is displayed.

6. In Language1, enter the primary language for the notification messages to be sent to the channel users.

7. In Language2, enter the secondary language for the notification messages to be sent to the channel users.

8. In PIN, enter the PIN associated with the sender channel user's MSISDN.

9. Click Confirm.

Note: After the C2C withdrawal details are confirmed, a unique transaction number is generated.